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SHIPPING & RETURNS

Shipping Policy

At Card & Ink Ltd., we aim to ensure a seamless and reliable delivery experience for our customers. Please review the following shipping details and policies before placing your order.

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Shipping Destinations

  • We ship within the United Kingdom and internationally to select locations.

  • Some products may have shipping restrictions due to size, weight, or customs regulations.

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Processing Times

  • Orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

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Shipping Options & Rates

  • We offer the following shipping methods:

  • Standard Shipping: Delivery in 2 business days.

  • Express Shipping: Delivery in 1 business day for an additional fee.​​

Return & Exchange Policy

​Your satisfaction is our priority. If you’re not completely satisfied with your purchase, please review our returns policy below:

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Eligibility for Returns

  • Returns are accepted within 30 days of purchase with a valid receipt.

  • Items must be in their original condition and packaging, unused, and undamaged.

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Defective or Damaged Items

  • If an item is defective, damaged, or incorrect upon receipt, please get in touch with us within 7 days.

  • We’ll arrange a replacement, repair, or refund at no additional cost.

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Return Process

  • To initiate a return, please email [returns@cardandink.com] or visit our store with your proof of purchase.

  • Approved refunds will be processed within 7-10 business days using the original payment method.

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Non-Returnable Items

  • Gift cards, clearance items, and custom orders are non-returnable.

  • Opened or used consumables (e.g. Pokemon Packs) cannot be returned unless faulty.

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Exchanges

  • Exchanges are available for eligible items within the return window.

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Shipping Costs for Returns

  • If the return is due to our error, we’ll cover the return shipping costs. Otherwise, the customer is responsible for shipping fees.

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Final Sale Items

  • Items marked as “final sale” are not eligible for return or exchange.

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For questions or concerns, please get in touch with our team at info@cardandink.com

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