STORE POLICY

Card & Ink Ltd. Store Policy

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Welcome to Card & Ink Ltd! Our goal is to provide exceptional service and high-quality products. Please review our store policies below to ensure a smooth and satisfying experience.

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Operating Hours

• Monday to Friday: 9:00 AM – 6:00 PM

• Saturday: 10:00 AM – 5:00 PM

• Closed on Sundays and public holidays.

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Product Availability

• While we strive to keep all items in stock, availability may vary. Custom orders or speciality products may require additional lead time.

• In case of out-of-stock items, we’ll notify you and offer alternatives or a back-order option.

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Pricing & Payments

• All prices are listed in [currency] and are inclusive of applicable taxes unless otherwise specified.

• We accept cash, credit/debit cards, and digital payment options (e.g. Paypal, Apple Pay and Google Pay).

• Full payment is required at purchase unless otherwise stated for custom or bulk orders.

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Special Orders & Customizations​

• Once production begins, deposits are non-refundable unless the issue is due to manufacturing defects.

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Privacy & Data Protection

• Customer information is used solely for

• order processing and marketing purposes with explicit consent.

• We do not share your information with third parties without your permission.

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Customer Service

• You can contact us at info@cardandink.com during business hours.

• We value your feedback to improve our products and services.

 

Card & Ink Ltd. Returns Policy

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Your satisfaction is our priority. If you’re not completely satisfied with your purchase, please review our returns policy below:

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Eligibility for Returns

• Returns are accepted within 30 days of purchase with a valid receipt.

• Items must be in their original condition and packaging, unused, and undamaged.

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Defective or Damaged Items

• If an item is defective, damaged, or incorrect upon receipt, please get in touch with us within 7 days.

• We’ll arrange a replacement, repair, or refund at no additional cost.

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Return Process

• To initiate a return, please email [returns@cardandink.com] or visit our store with your proof of purchase.

• Approved refunds will be processed within 7-10 business days using the original payment method.

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Non-Returnable Items

• Gift cards, clearance items, and custom orders are non-returnable.

• Opened or used consumables (e.g. Pokemon Packs) cannot be returned unless faulty.

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Exchanges

• Exchanges are available for eligible items within the return window.

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Shipping Costs for Returns

• If the return is due to our error, we’ll cover the return shipping costs. Otherwise, the customer is responsible for shipping fees.

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Final Sale Items

• Items marked as “final sale” are not eligible for return or exchange.

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For questions or concerns, please get in touch with our team at info@cardandink.com

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Accessibility Conformance status

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The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Card and Ink are partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

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Feedback

We welcome your feedback on the accessibility of Card and Ink. Please let us know if you encounter accessibility barriers on Card and Ink:

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• E-mail: info@cardandink.com